We’re proud to offer hassle-free worldwide shipping, ensuring your CarveOn products reach you quickly and securely.

Shipping rates are automatically calculated at checkout based on your delivery address. We’ve partnered with trusted carriers including DHL, DPD, and FedEx, and have negotiated competitive rates to provide you with the best value for your shipping needs.

Rest assured, your order is in good hands from our workshop to your doorstep.

Returns
At CarveOn, we’re dedicated to creating high-quality, personalised products that are designed to be cherished for years to come. We stand by the craftsmanship and care that goes into every item we make.

Due to the customised nature of our products, we are unable to accept returns or exchanges on personalised or branded items unless there is a manufacturing defect or the item does not match your order specifications.

If you believe there is an issue with your product, please don’t hesitate to reach out to us. Whether it’s a question, concern, or feedback, we’re here to help and always happy to hear from you. Your satisfaction is important to us, and we want to make sure you love your CarveOn product.

For defective or incorrect items, please contact our team within 14 days of receiving your order. We’ll promptly review the issue and work to resolve it by offering a repair, replacement, or refund if necessary.

We truly appreciate your understanding and feedback—it helps us continue to improve and deliver the best experience possible.

Please contact our team by email at hello@carveon.com with your order number should you wish to discuss a return. CarveOn is not responsible for return postage.